Last Updated: 8 August 2026

Welcome to Auzaura. Your privacy is important to us. This Privacy Policy explains how Auzaura collects, uses, stores, and protects information when you visit or use our website, auzaura.com, purchase our products, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. We aim to handle personal information responsibly and transparently. This policy is designed with India’s current digital personal-data framework in mind, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

1. Information We Collect

When you use Auzaura, we may collect information that you provide directly to us, including:

• Full name
• Email address
• Mobile/telephone number
• Billing and shipping address
• Account login information
• Order and purchase details
• Product preferences and wishlist information
• Information provided when you contact customer support
• Any other information you voluntarily provide through our website

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and deliver your orders
• Confirm and manage purchases
• Provide order updates and delivery information
• Create and manage your customer account
• Process returns, refunds, cancellations, and exchanges
• Respond to your questions and customer-service requests
• Maintain your wishlist and shopping preferences
• Improve our website, products, and services
• Prevent fraud, misuse, and unauthorized activities
• Maintain website security
• Send important service-related communications
• Send promotional or marketing communications where permitted and where you have provided the necessary consent

We only seek to collect and use information that is reasonably necessary for the relevant purpose. India’s DPDP framework emphasizes clear notice, specified purposes, and consent that is informed and unambiguous where consent is the basis for processing.

3. Account Information

If you create an account on Auzaura, we may use your information to maintain your account and provide features such as order history, saved addresses, wishlist functionality, and faster checkout.

You are responsible for keeping your account credentials confidential. Please notify us if you believe that your account has been accessed without authorization.

4. Payment Information

Payments made through Auzaura may be processed through third-party payment service providers.

Depending on the payment method you choose, payment providers may collect and process information required to complete the transaction. Auzaura does not intend to store complete payment-card details such as your full card number, CVV, or other sensitive payment credentials on our own servers unless specifically required and lawfully permitted.

Payment information may therefore be subject to the privacy policies and terms of the relevant payment provider.

5. Cookies and Similar Technologies

Auzaura may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Maintain login sessions
• Understand how visitors use our website
• Improve website functionality
• Provide relevant content and advertising where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. How We Share Your Information

We do not sell your personal information as a standalone commercial product.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processors
• Shipping and logistics partners
• Website hosting and technical service providers
• Email and communication service providers
• Customer-support service providers
• Analytics and security providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

Where third parties process information on our behalf, we seek to use appropriate contractual, technical, and organizational safeguards.

7. Order and Delivery Information

When you place an order, certain information such as your name, phone number, shipping address, and order details may need to be shared with our delivery or logistics partners so that your order can be delivered successfully.

This information is used for delivery and related service purposes and not for unrelated activities.

8. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

• New products
• Special offers
• Discounts
• Sales
• New collections
• Other Auzaura updates

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at Hello@auzaura.com.

Where consent is the basis for processing, applicable Indian law provides for withdrawal of consent, subject to legal exceptions and consequences.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

11. Your Privacy Rights

Subject to applicable law and the circumstances of the processing, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where consent is the basis for processing
• Request assistance regarding your personal data
• Raise a complaint regarding our handling of your personal information

India’s DPDP Act provides individuals with rights including access to information about personal data, correction/erasure in applicable circumstances, grievance redressal, and the ability to withdraw consent where consent is the processing basis.

To exercise applicable rights, contact us at:

Email: Hello@auzaura.com

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Auzaura offers products for children, but our website is intended to be used by individuals who are legally able to use online services or by parents/guardians on behalf of children.

We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to us improperly, please contact us at Hello@auzaura.com.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

Once you leave Auzaura and access a third-party website, that website’s own privacy policy and terms may apply. We are not responsible for the privacy practices or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Auzaura handles your personal information, please contact us:

Auzaura
Website: auzaura.com
Email: Hello@auzaura.com

We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable law.