Last Updated: 8 August 2026

At Auzaura, we want you to have a smooth and satisfying shopping experience. This Refund & Cancellation Policy explains the conditions and process for cancelling orders, returning eligible products, and receiving refunds for purchases made through auzaura.com.

By placing an order with Auzaura, you agree to the terms outlined below.

1. Order Cancellation

Customers may request cancellation of an order by contacting us at Hello@auzaura.com as soon as possible after placing the order.

An order can generally be cancelled before it has been processed or dispatched.

Once an order has been packed, shipped, or handed over to our delivery partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process after receiving the product.

To request cancellation, please provide:

• Order number
• Customer name
• Registered email address
• Reason for cancellation

2. Cancellation by Auzaura

Auzaura reserves the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect product information or pricing due to a technical error
• Payment authorization failure
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorized transactions
• Delivery restrictions
• Website or system errors
• Other legitimate operational reasons

If Auzaura cancels an order for which payment has already been received, the eligible amount will be refunded to the original payment method, subject to applicable payment-processing procedures.

3. Return Eligibility

If you receive a product that is eligible for return under our return policy, you may request a return within the applicable return period communicated on the product page, checkout page, or order information.

To be eligible for a return, products generally must be:

• Unused and unworn
• In their original condition
• Free from stains, damage, or alterations
• Returned with original tags and labels attached
• Returned in the original packaging where applicable
• Accompanied by the order details or proof of purchase

Products that do not meet the applicable return conditions may be rejected.

4. Products That May Not Be Eligible for Return

Certain products may be non-returnable or subject to special return conditions due to their nature, hygiene requirements, promotional terms, or other legitimate reasons.

Where applicable, such restrictions will be communicated on the relevant product page or at the time of purchase.

5. Wrong, Damaged or Defective Product

If you receive a product that is:

• Damaged during delivery
• Defective
• Incorrect
• Missing parts or accessories
• Significantly different from the product ordered

please contact us at Hello@auzaura.com as soon as possible.

For certain claims, we may request photographs or videos showing the product, packaging, shipping label, and issue so that we can investigate the matter.

After verification, we may offer an appropriate resolution, which may include replacement, exchange, refund, or another remedy available under applicable law.

6. Return Request Process

To request a return or report an issue with an order:

Step 1: Contact us at Hello@auzaura.com.

Step 2: Provide your order number and registered contact details.

Step 3: Explain the reason for the return.

Step 4: Provide photographs or other information if requested.

Step 5: Once the request is approved, follow the return instructions provided by Auzaura.

Products should not be sent back to an address unless return instructions have been provided by Auzaura.

7. Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.

If the refund is approved, the eligible amount will generally be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

8. Refund Amount

Where a refund is approved, the refund amount may depend on the circumstances of the return and applicable law.

Depending on the situation, certain charges such as delivery or return shipping charges may be treated differently.

For example, where a product is defective, damaged, incorrect, or otherwise qualifies for a remedy due to an issue attributable to Auzaura, we will provide an appropriate resolution in accordance with applicable law.

For voluntary returns or change-of-mind returns, any applicable shipping or handling deductions will be communicated according to the applicable return terms.

9. Refund Processing Time

After approval of a refund, Auzaura will initiate the refund within 10 working days through the relevant payment method or payment service provider.

The actual time for the amount to reach your bank account may vary depending on the payment gateway and financial institution.

If you have not received an expected refund after the applicable processing period, please contact us at Hello@auzaura.com with your order details.

10. Exchange

Where exchange is offered for a particular product, the replacement will generally be subject to:

• Product availability
• Applicable size/variant availability
• Return eligibility
• Product condition
• The applicable exchange period

If the requested replacement is unavailable, we may provide another appropriate resolution in accordance with our applicable policy and law.

11. Sale and Discounted Products

Products purchased during sales, promotional campaigns, or using discount codes may be subject to specific return, cancellation, or exchange conditions.

Any special conditions applicable to a promotional product will be communicated during the relevant promotion or purchase process.

Nothing in a promotional condition is intended to remove any consumer rights that cannot legally be excluded.

12. Products Damaged After Delivery

Auzaura may not be responsible for damage caused after successful delivery due to improper use, washing, cleaning, alteration, misuse, accidental damage, normal wear and tear, or failure to follow product-care instructions.

Any claim relating to a manufacturing defect will be assessed separately.

13. Failed or Refused Delivery

If an order is returned to Auzaura because the customer:

• Provided an incorrect address
• Provided an incorrect phone number
• Was repeatedly unavailable to receive the order
• Refused delivery without a valid reason
• Failed to comply with delivery requirements

the order may be treated as a failed delivery.

Any refund or re-shipping arrangement will be handled based on the circumstances and applicable policy.

14. Fraudulent or Abusive Returns

Auzaura reserves the right to investigate unusual or potentially fraudulent return, refund, cancellation, or exchange activity.

Where there is reasonable evidence of misuse, we may restrict or reject a request to the extent permitted by applicable law.

Examples may include repeated false damage claims, returning products that are different from those purchased, manipulated products, or other fraudulent activity.

15. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and delivery information
• Checking products upon delivery
• Following applicable return instructions
• Keeping products in appropriate condition
• Retaining order details and proof of purchase
• Providing accurate information when requesting a refund or return

16. Consumer Rights

This policy is intended to operate alongside applicable Indian consumer-protection laws and regulations.

Nothing in this policy is intended to exclude, restrict, or override any consumer right or legal remedy that cannot lawfully be excluded or restricted.

Where applicable, consumer protection requirements under Indian law, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, will apply.

17. Changes to This Policy

Auzaura may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

18. Contact Us

For cancellation, return, exchange, or refund-related questions, please contact:

Auzaura
Website: auzaura.com
Email: Hello@auzaura.com

When contacting us about an order, please include your order number, registered email address, and a brief description of your request so that we can assist you more efficiently.