Last Updated: 8 August 2026

Welcome to Auzaura. These Terms & Conditions govern your use of the Auzaura website, auzaura.com, and your purchase of products through our online store.

By accessing, browsing, registering on, or purchasing products from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Auzaura

Auzaura is an online fashion and footwear store offering products for men, women, and kids.

Our website allows customers to browse products, create accounts, add products to their wishlist or cart, place orders, make payments, and receive products at their selected delivery address.

2. Eligibility

By using this website, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a transaction under applicable law.

If you are purchasing products on behalf of a minor, you confirm that you are authorized to do so.

3. Website Use

You agree to use the Auzaura website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website, servers, accounts, or systems.
• Interfere with the security or normal operation of the website.
• Copy, reproduce, modify, distribute, or exploit website content without permission.
• Use automated systems or software to collect information from the website without authorization.
• Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colours, and other information displayed on our website are accurate and up to date.

However, slight differences may occur due to:

• Screen and device settings
• Photography and lighting conditions
• Product batches
• Manufacturer changes
• Differences in colour representation on different displays

Product images are provided for visual representation, and the actual product may have minor variations in appearance.

5. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your cart or wishlist does not guarantee that the product will remain available until checkout.

If a product becomes unavailable after you place an order, we may contact you regarding the order and, where applicable, provide a refund or alternative resolution.

6. Prices

All product prices displayed on Auzaura are subject to change without prior notice.

We make reasonable efforts to display accurate pricing information. However, if an obvious pricing or technical error occurs, we reserve the right to correct the error.

If an order has been placed at an incorrect price due to a technical or pricing error, we may contact you before processing the order.

Any applicable taxes, delivery charges, or other fees will be displayed during the purchasing process where applicable.

7. Orders

When you place an order through Auzaura, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order in circumstances including:

• Product unavailability
• Incorrect product or pricing information
• Payment issues
• Suspicious or fraudulent activity
• Incorrect delivery information
• Technical errors
• Other legitimate operational reasons

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.

8. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Payment-related information where required by the payment provider

Auzaura is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Payments

Payments may be processed through third-party payment gateways or payment service providers.

You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction.

Auzaura does not intentionally store complete payment-card information such as full card numbers or CVV details on its own website servers unless specifically required and lawfully permitted.

Payment transactions may also be subject to the terms and privacy policies of the relevant payment provider.

10. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timeframe displayed on the website or communicated to you.

Delivery times may vary depending on:

• Delivery location
• Product availability
• Courier or logistics partner
• Weather conditions
• Public holidays
• Natural events
• Operational disruptions
• Other circumstances outside our reasonable control

Estimated delivery dates are provided as guidance and are not necessarily guaranteed.

Once an order has been handed over to the relevant delivery partner, delivery may also depend on the courier’s operational processes.

11. Delivery Address

Orders will be delivered to the shipping address provided by the customer at checkout.

Customers are responsible for ensuring that the delivery address, contact number, and other relevant information are correct.

If an order cannot be delivered because incorrect information was provided or the customer is unavailable to receive the package, additional delivery arrangements or charges may apply where permitted.

12. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to the Auzaura Return & Refund Policy applicable to the relevant order and product.

Products may need to satisfy specific conditions to qualify for a return or exchange, including requirements relating to:

• Product condition
• Original packaging
• Tags and labels
• Proof of purchase
• Time limits
• Product category

Customers should review the applicable Return & Refund Policy before placing an order.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot lawfully be excluded under applicable law.

13. Order Cancellation

Customers may request cancellation of an order by contacting Auzaura as soon as possible.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to the delivery partner.

Where cancellation is accepted, any eligible refund will be processed according to our refund policy and the applicable payment method.

14. Promotions and Discounts

From time to time, Auzaura may offer discounts, promotional codes, special offers, sales, or other promotional campaigns.

Promotions may be subject to additional terms, including:

• Validity periods
• Minimum purchase requirements
• Product exclusions
• One-time-use restrictions
• Customer eligibility
• Stock availability

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

Auzaura reserves the right to modify, suspend, or discontinue a promotion where reasonably necessary.

15. Wishlist and Shopping Cart

Auzaura may provide wishlist and shopping-cart functionality.

Adding an item to a wishlist does not reserve or guarantee the availability or price of that product.

Products placed in the shopping cart are also subject to availability and applicable pricing at the time of order confirmation.

16. User Accounts

Certain website features may require you to create an account.

You are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your login credentials
• Keeping your account information updated
• Not sharing your account credentials with unauthorized persons

You should notify us promptly if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud, unauthorized activity, or violation of these Terms & Conditions.

17. Intellectual Property

All content available on Auzaura, including but not limited to:

• Logos
• Brand names
• Text
• Product descriptions
• Graphics
• Images
• Videos
• Website designs
• Icons
• Layouts
• Software
• Other website materials

is owned by or licensed to Auzaura or its relevant content providers and is protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes only.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our website content without prior written permission.

18. Third-Party Services

Auzaura may use third-party services such as:

• Payment gateways
• Courier and logistics providers
• Website hosting services
• Analytics services
• Email services
• Security services
• Other technology providers

Your use of certain third-party services may be subject to their own terms and policies.

Auzaura is not responsible for the independent policies or practices of third-party service providers.

19. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes.

Auzaura does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

You should review the terms and policies of third-party websites before using them.

20. Reviews and User Content

Where the website allows customers to submit reviews, comments, images, or other content, you agree that the content submitted by you:

• Is truthful and not misleading.
• Does not violate applicable law.
• Does not infringe another person’s intellectual-property or privacy rights.
• Does not contain abusive, defamatory, obscene, or fraudulent material.
• Does not contain malicious software or harmful code.

We reserve the right to remove or moderate content that violates these requirements or applicable law.

21. Privacy

Your use of Auzaura is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

You can review our Privacy Policy on the relevant page of the Auzaura website.

Our privacy practices should be kept consistent with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules.

22. Website Availability

We aim to keep Auzaura available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Server issues
• Technical failures
• Security incidents
• Network problems
• Circumstances outside our reasonable control

We may modify, suspend, or discontinue any part of the website where necessary.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Auzaura will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or inability to use the website.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

24. Force Majeure

Auzaura will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, strikes, government actions, transportation disruptions, internet or telecommunications failures, pandemics, war, civil disturbances, or other unforeseen events.

25. Fraudulent Transactions

Auzaura reserves the right to investigate and take appropriate action against suspicious or fraudulent transactions.

Where necessary, we may cancel an order, restrict an account, request additional verification, or cooperate with relevant authorities.

Any attempt to misuse promotional codes, payment systems, refunds, returns, delivery systems, or website functionality may result in appropriate action.

26. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

The updated Terms & Conditions will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the updated terms to the extent permitted by law.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory legal rights.

Any dispute arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

28. Consumer Rights

Nothing contained in these Terms & Conditions is intended to take away, restrict, or override any rights available to consumers under applicable Indian law.

The Consumer Protection (E-Commerce) Rules, 2020 establish requirements for e-commerce entities, including obligations concerning information, consumer protection, grievance handling, and unfair trade practices.

29. Contact Us

If you have any questions about these Terms & Conditions, your order, cancellation, return, refund, or any other issue relating to Auzaura, please contact us:

Auzaura
Website: auzaura.com
Email: Hello@auzaura.com

We will make reasonable efforts to respond to customer enquiries and complaints within the applicable timeframe.